These Terms are the agreement between you and Midfluence LLC ("Arxos," "we," "us") for use of the Arxos service. By creating an account or using joinarxos.com, you agree to these Terms. If you don't agree, don't use the service.
1. The service
Arxos is a software-as-a-service product that runs back-office work for ecommerce businesses: customer support (a chat on your store and your support email), inventory and purchase orders, finance and reporting, and a workspace for your team. We may add, change, or remove features over time.
2. Eligibility + accounts
You must be at least 18 and able to enter binding contracts. You must provide accurate signup information and keep it current. You are responsible for everything that happens under your account, including actions taken by anyone you give access to.
You choose who on your team gets a seat and which areas each seat can use. Bank and card data is shown only to the account owner and admin seats.
Don't share your login. Notify us at security@joinarxos.com immediately if you suspect unauthorized access.
3. Subscriptions + billing
3.1 The plan
Arxos has one monthly plan. Its price, what it includes (including a monthly number of AI resolutions, meaning conversations the AI answers or drafts a reply for), and the prices of extra AI resolutions and team seats are shown on our pricing page and when you subscribe. Extra AI resolutions are bought only when you choose to buy them; when the included ones are used up, the AI pauses instead of charging you. Trial periods, if offered, are shown at signup; the plan is free during the trial, and packs of AI resolutions you add during it are charged when you add them. You can cancel anytime. On Shopify, cancelling means uninstalling Arxos: Arxos stops working on your store at once, and no plan charge is made after the current period.
3.2 How you are charged
If your store is on Shopify, charges are made through Shopify's billing and appear on your Shopify bill. You approve the plan and any usage charges in Shopify, and Shopify's billing terms also apply. Businesses without a Shopify store are on a free preview with the plan's included AI resolutions; card billing is not open yet.
3.3 Price changes
We may change prices with 30 days' notice via email. If you don't agree, you may cancel before the change takes effect. On Shopify, a new price applies only after you approve it there.
3.4 Refunds
Monthly charges are non-refundable for partial periods. We will refund the most recent charge in good faith if you cancel within 7 days of your first paid charge, no questions asked, by emailing billing@joinarxos.com. Refunds go back through the service that charged you (Shopify or Stripe).
3.5 Failed payments
If a payment fails, Shopify or our payment processor retries it on its own schedule. If a charge is unresolved after 14 days, we may suspend or terminate your account.
4. Acceptable use
You agree NOT to:
- Use Arxos to send spam, harassment, or unlawful content
- Reverse-engineer, copy, or resell the service
- Attempt to bypass authentication, rate limits, or access controls
- Abuse, probe, or automate the AI features to extract usage beyond your plan (including prompt-injection attacks, scripted bulk requests, or running several businesses on one business's plan)
- Use the service, or instruct its AI, to attempt destruction or mass deletion of data, yours or anyone else's; such attempts are logged and reviewed
- Interfere with the operation of the service or act in a way intended to damage Arxos, Midfluence LLC, or other customers
- Use Arxos to make decisions that violate consumer protection, advertising, or financial regulations applicable to your business
- Upload content that infringes others' intellectual property
- Use Arxos in life-or-death contexts (medical, aviation, etc.), the service is not designed or warranted for safety-critical use
We may suspend or terminate accounts violating these rules.
5. AI, and what Arxos does on its own
Arxos uses the AI models and APIs best suited to each task to answer and draft replies to your customers, sort your inbox, and prepare other work. Some of this happens without a person approving each message, within settings you control:
- While the chat is switched on in your store, it answers your customers on its own, using your products, your policies, and the information you give Arxos.
- For a customer who proves an order is theirs, the chat can correct the shipping address on that order while it has not shipped, swap an item for one of the same price that is in stock, and cancel the order while it has not shipped and is inside your return window. A cancellation refunds the payment through your store without waiting for you.
- Email replies wait for your approval unless you turn sending on: for the topics you switch on, or, at the higher autonomy settings you choose, for every topic that has earned it. Each send waits in your inbox first, 15 minutes unless you change it, with a Stop button. If you turn on the auto-responder, customers also get a short “we got your message” email.
Every other refund, and every purchase order, waits for your approval. Refunds on shipped orders, refunds asked for by email, and purchase orders are prepared for you and happen only when you approve them.
AI output can be wrong. You are responsible for the settings you choose, the information you give Arxos, and what you approve, and you can switch the chat off or return a topic to approval at any time. AI output is not legal, tax, or financial advice. To the maximum extent allowed by law, Arxos is not liable for damages caused by AI output that is sent or acted on under the settings you chose or that you approved.
6. Your data + content
You keep ownership of the data you bring to Arxos. You grant Arxos a worldwide, royalty-free license to host, copy, store, process, analyze, display and create derived works from it, for as long as we hold it, to run, secure, support and improve the service. That includes using what Arxos learns from your account (which questions customers ask, which answers work, how orders, stock and costs behave) to improve the rules, playbooks and AI setup Arxos applies for every business. Aggregated or de-identified data (data that no longer identifies you, your business or your customers) is ours to use for any purpose, during and after your subscription. Data that reaches Arxos through Shopify, Amazon or Plaid is also used within those platforms' own rules. Bank and card connections are read-only: Arxos cannot move money from your accounts. Our Privacy Policy explains what we collect and how we use it.
7. Third-party services
Arxos works with Shopify, Amazon (when you connect Seller Central), Plaid, Postmark, Stripe, AI model providers, Clerk, Supabase, Vercel, Google (Gmail), and others. Your use of those services is governed by their own terms. Arxos is not responsible for outages, bugs, or policy changes by third parties.
8. Intellectual property
Arxos, the joinarxos.com brand, the software, and its designs are owned by Midfluence LLC. You receive a non-exclusive, non-transferable license to use the service while your subscription is active. You may not use Arxos trademarks without written consent.
9. Warranties + disclaimers
ARXOS IS PROVIDED "AS IS," WITHOUT WARRANTIES OF ANY KIND. We do not warrant the service will be uninterrupted, error-free, or that AI outputs will be accurate or fit for any particular purpose. To the maximum extent allowed by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
10. Limitation of liability
To the maximum extent allowed by law, Midfluence LLC's total liability for any claim arising from these Terms or your use of Arxos is limited to the amount you paid us in the 12 months before the claim arose. We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, data loss, or business interruption, even if advised of the possibility.
11. Indemnification
You agree to indemnify and hold Arxos harmless from claims arising out of your use of the service, your content, your violation of these Terms, or your violation of any law or third-party right.
12. Termination
You can cancel anytime: on Shopify, by uninstalling Arxos from your Shopify admin, which stops Arxos on your store at once; otherwise by emailing billing@joinarxos.com. Arxos (Midfluence LLC) may suspend or discontinue any account at any time, at its sole discretion, with or without notice and with or without stated reason. Grounds include, but are not limited to: material breach of these Terms, non-payment, fraud or attempted fraud, abuse of the AI features or attempts to obtain service beyond your plan, security attacks or probing, attempts to destroy or mass-delete data, and any conduct that in our judgment harms or threatens the service, Midfluence LLC, or other customers. We may also refuse service to anyone. On termination, your access ends; unused subscription time on a discontinued-for-cause account is not refunded except where law or the applicable app-store billing policy requires it. After termination we may keep your data for our records, for billing and tax purposes, to protect the service and for the uses in section 6, and we delete it when you ask, to the extent the law and our platform agreements require. Sections 6 and 8 through 11 survive termination.
13. Changes to these terms
We may update these Terms. Changes take effect when they are posted here; we tell registered users about material changes by email or inside the app. Continued use after a change constitutes acceptance.
14. Governing law + disputes
These Terms are governed by Delaware law (without regard to its conflict-of-laws principles). Disputes will be resolved exclusively in the state or federal courts of Delaware, and you consent to that jurisdiction. Where law permits, both parties waive jury trial.
15. Miscellaneous
These Terms are the entire agreement between you and Arxos regarding the service. If any provision is unenforceable, the rest remains in effect. We may assign these Terms; you may not. Notices to Arxos go to legal@joinarxos.com; notices to you go to the email on your account.
16. Contact
Midfluence LLC
221 North Broad Street, Suite 3A
Middletown, DE 19709, USA
legal@joinarxos.com